MSIG Travel Insurance Review
MSIG Travel Insurance is a popular travel insurance provider in Singapore. The company offers three levels of travel insurance plans to suit the needs of different types of travelers, including Standard, Elite and Premium plans.
MSIG's travel insurance covers a wide range of travel-related risks including medical emergencies, trip cancellation, travel delays, lost or damaged luggage, personal liability and more. The policy aims to provide comprehensive protection so that passengers can travel with peace of mind.
The company also offers excellent customer service, with a dedicated team of customer service representatives available to answer any questions or concerns.
Comprehensive COVID-19 Coverage
MSIG's travel insurance covers trip cancellation for reasons related to COVID-19, including being diagnosed with COVID-19 or being quarantined.
If you need to cancel your trip, MSIG will reimburse you for any non-refundable travel expenses you have incurred, up to the limit specified in your policy.
Travel Postponement: If you need to postpone your travel for COVID-19 related reasons, such as being diagnosed with COVID-19 or being quarantined, MSIG will cover any additional costs you incur as a result of changing your travel plans, up to the limit in your policy specified.
overseas medical expenses
Overseas Medical Expenses: If you become infected with COVID-19 while traveling overseas and require treatment, MSIG will cover your medical expenses, including inpatient, outpatient treatment and prescription drug costs, up to the limit stated in your policy.
Emergency Medical Evacuation and Repatriation
Emergency Medical Evacuation and Repatriation: If you become seriously ill with COVID-19 while traveling overseas and require emergency medical evacuation or repatriation, MSIG will cover the cost of these services, up to the limit stated in your policy.
Overseas quarantine daily protection
Overseas Quarantine Daily Benefit: If you are quarantined overseas due to COVID-19, MSIG will provide a daily benefit to cover incidental expenses up to the policy limit.
Allow replacement passenger reimbursement
Replacement Passenger Reimbursement Allowed: MSIG Travel Insurance will reimburse the Policyholder for any additional travel costs incurred as a one-time replacement passenger due to the Policyholder’s inability to travel to any of the covered events.
This feature is designed to provide flexibility to travelers who encounter unexpected circumstances prior to travel, such as death, life-threatening illness or injury.
However, it is important to note that once this benefit is exercised, the policy will terminate and the replacement traveler will need to purchase a new policy for the trip. It is always a good idea to read policy documents carefully and contact MSIG if you have any doubts.
Licensed Tour Operator Bankruptcy
In the event of a travel agent or licensed operator becoming insolvent, MSIG Travel Insurance will cover the loss of travel fares or deposits paid to the operator. This benefit is designed to protect travelers from financial loss due to the bankruptcy of a travel agency or operator.
However, it is important to note that a trip has to be canceled due to insolvency. It is always a good idea to read policy documents carefully and contact MSIG if you have any doubts.
24/7 Emergency Helpline
24/7 Emergency Helpline: MSIG offers a 24/7 emergency helpline that policyholders can call for assistance in the event of an emergency while traveling abroad. The helpline provides medical assistance consultation, emergency evacuation, repatriation and other services.
This protection is designed to ensure that policyholders can receive timely and effective assistance in case of emergencies during overseas travel. For overseas travel and medical emergencies please call +65 6323 8288.
Types of Travel Insurance Offered
Overseas medical evacuation and repatriation
MSIG travel insurance in Singapore covers medical evacuation and repatriation in the event of a medical emergency overseas, assisting the policyholder and covering the associated costs.
emergency phone bill
MSIG will reimburse policyholders for emergency phone calls made to MSIG's emergency assistance number while traveling overseas.
For policyholders traveling abroad, MSIG Travel Insurance provides coverage and reimbursement for medical expenses, including the cost of medical consultations, hospitalizations, surgeries and medications.
Overseas and local unexpected dental expenses
MSIG travel insurance in Singapore covers policyholders for unexpected dental expenses incurred while traveling overseas, including the cost of emergency dental treatment and x-rays.
Chinese medicine fee
Policyholders of MSIG travel insurance in Singapore can be reimbursed for TCM expenses such as acupuncture, herbal medicine and TCM consultations incurred during overseas travel.
Hospital Daily Benefit
MSIG Travel Insurance Singapore provides a daily benefit as a hospital allowance if the policyholder is hospitalized due to illness or injury while traveling overseas.
Death or Permanent Disability Insurance
MSIG travel insurance in Singapore covers death or permanent disability due to accident while traveling overseas, providing a lump sum payment to the policyholder or its beneficiaries.
Travel Inconvenience: Cancellation, Interruption, Postponement
MSIG travel insurance covers the costs of trip cancellation, interruption and postponement, including the cost of alternative travel arrangements.
missed flight connection
MSIG will pay a fixed amount of compensation if the policyholder misses the connecting flight due to the delay or cancellation of the first flight.
personal baggage delay
MSIG Travel Insurance Singapore provides fixed compensation to the insured should the policyholder's checked baggage arrive late.
Lost/damaged/stolen personal luggage or personal items
MSIG travel insurance covers loss, damage or theft of personal luggage or belongings while traveling overseas.
Personal Liability and Legal Fees
Policyholders with MSIG Travel Insurance in Singapore are protected from legal liability and expenses arising from accidental injury to third parties or damage to property. This coverage may include legal fees, compensation for third party claims and other related costs.
For policyholders who engage in adventurous activities while traveling overseas, MSIG Travel Insurance offers coverage and protection through its Adventure Activities insurance. This coverage may include medical or emergency evacuation expenses resulting from injuries sustained during the event.
Golfers traveling abroad can be reimbursed for expenses incurred due to theft or accidental damage to their golf equipment through MSIG's golfers insurance. This may include the cost of repairing or replacing damaged or stolen equipment.
Rental Vehicle Returns and Excesses
Rental car users traveling abroad are covered by MSIG travel insurance, which reimburses excess rental car expenses. If the insured is unable to return the rental vehicle due to hospitalization, MSIG will bear the cost of returning the rental vehicle to the nearest rental location.
Home Goods Cover
MSIG travel insurance in Singapore provides policyholders with coverage and protection for their household contents against loss or damage due to fire or theft while traveling. This coverage may include costs associated with repairing or replacing damaged or lost items. "
pet care cover
Pet owners traveling abroad can be reimbursed for the cost of keeping their pets in pet hotels, kennels or cattery due to delayed return to Singapore.
Available Policies and Coverage Types
Single Trip Policy
For individuals traveling solo, MSIG offers policies that provide comprehensive coverage for various travel risks such as medical expenses, luggage loss, trip cancellation and more. Policyholders can choose the duration of coverage based on the length of their trip.
Annual Multiple Travel Policy
Frequent travelers can save money by opting for MSIG's annual multiple trip insurance, which covers all trips during the policy period, as long as each trip is less than 90 days. This policy type also provides comprehensive coverage against various travel risks.
MSIG's family insurance is designed for families traveling together, offering comprehensive coverage for the policyholder, spouse and dependent children up to the age of 18.
Insuring your family members under one policy can save costs compared to purchasing individual policies for each member.
For group travelers, such as colleagues or friends, MSIG offers group insurance that covers various travel risks, including medical expenses, luggage loss, trip cancellation and more.
The group policy also applies to families who cannot purchase a family plan.
This policy type also offers cost savings compared to purchasing individual policies for each group member.
MSIG Travel Insurance Claims
Notify MSIG of the claim as soon as possible
Contact MSIG travel insurance as soon as possible after the event. You can contact +65 6827 7660 during office hours for any general or claims related questions, or call the MSIG Assist 24-hour helpline +65 6323 8288 for any travel or medical emergencies you may encounter while overseas.
Please keep a copy of your policy number as you will need the policyholder's name, ID or policy number when making inquiries.
Prepare all relevant documents
Provide MSIG with all necessary information about the event and your policy. Gather all details about the incident, any medical reports, police reports and any other relevant information.
Where third parties are involved, note their details and the nature of the claim. It is important that you should not admit liability or negotiate any form of settlement without MSIG's prior approval.
Complete and submit documents
Complete and submit your claim through MSIG's online claims portal to get reimbursed faster through cashless options like PayNow or FAST. Make sure to provide all necessary information and attach any supporting documentation.
frequently asked questions
Can foreigners buy travel insurance?
MSIG travel insurance is available to all Singapore residents with a valid visa.
How do I extend my MSIG travel insurance policy?
MSIG Travel Insurance may automatically extend coverage for any of the covered reasons stated in the policy. It is always a good idea to review your policy and contact MSIG with any concerns.
What is the maximum age limit for buying MSIG travel insurance?
Travelers between the ages of 18 and 100 can purchase a one-way travel plan. For annual travel plans, policy must be purchased before age 70, or renewed at age 80.
It is important to review the policy details carefully to understand age restrictions and other eligibility criteria.
What is the cancellation policy for MSIG travel insurance?
MSIG's travel insurance cancellation policies may vary by policy type and policy terms and conditions. Generally, single trip policies cannot be canceled after coverage begins or after you file a claim. For annual travel policies, partial refunds will be granted based on the remaining months of the policy, subject to certain conditions and exceptions.
It is important to review the policy details carefully to understand the cancellation policy and any associated fees or penalties.
Are there any countries excluded from MSIG coverage?
In general, MSIG travel insurance covers all countries and may not cover countries under travel advisories or where there is war or civil unrest. Policy details must be reviewed carefully for countries and territories that may be excluded from coverage.